Shipping policy

Shipping Policy

Delivery charges

All delivery charges include VAT.

  • Mainland Next Working Day: £7.95
  • Standard mainland orders over £100: Free
  • Remote Delivery: £19.95
  • Long Item Delivery: £14.95

Free delivery applies only to eligible standard products delivered to mainland UK. It does not apply to remote, offshore, long or oversized deliveries.

Your applicable delivery charge will be shown at checkout before you place your order.

Remote postcodes

The £19.95 Remote Delivery charge applies to postcodes beginning with:

AB*, BT*, FK*, GY*, HS*, IM*, IV*, KA*, KW*, PA*, PH*, ZE*

It also applies to the following Isle of Wight postcode areas:

PO30*, PO31*, PO32*, PO33*, PO34*, PO35*, PO36*, PO37*, PO38*, PO39*, PO40*, PO41*, PO42*

Long and oversized products

Long or oversized products cost £14.95 to deliver to eligible mainland UK addresses.

This charge applies even when the order value is over £100.

We cannot deliver long or oversized products to remote or offshore postcodes. No delivery option will appear at checkout for an affected order.

Dispatch times

In-stock orders are normally dispatched within 24 hours of payment clearing.

Orders placed before 2pm will usually be dispatched on the same working day. During busy periods, dispatch may take up to 48 hours.

Orders are processed Monday to Friday, excluding bank holidays.

Delivery times

Delivery estimates begin when your order is dispatched:

  • Mainland Next Working Day: normally 1 working day
  • Remote Delivery: normally 2–5 working days
  • Long Item Delivery: normally 1 working day to eligible mainland addresses

Delivery times are estimates and may be affected by courier delays, severe weather or circumstances outside our reasonable control.

Unless a different delivery period has been agreed, we will deliver your order without undue delay and no later than 30 days after the order is placed.

If we cannot deliver within the agreed period or within 30 days, you may be entitled to cancel the order and receive a full refund.

Out-of-stock items

If an item is out of stock, we will contact you with an estimated availability date.

You may wait for the item or ask us to cancel it for a full refund.

Split deliveries

Your order may arrive in more than one delivery.

The applicable delivery charge will be taken with the first delivery. You will not be charged again for delivering the remaining items.

Responsibility for your order

Goods remain our responsibility until they are delivered into your physical possession or to somebody you have identified to receive them.

Some deliveries require a signature. Please ensure somebody is available to receive the order or follow the courier’s instructions to rearrange delivery.

Delivery addresses

Please check your delivery address and postcode carefully before placing your order.

We may be unable to deliver to PO boxes, communal addresses or locations we consider insecure.

If we cannot accept your delivery address, we will contact you, cancel the order and issue a full refund.

Damaged, missing or incorrect items

Please report damaged, missing or incorrect items as soon as possible.

Email sales@axlestands.co.uk and include:

  • Your order number
  • A description of the problem
  • Photographs of the item
  • Photographs of the packaging and delivery label

Please keep the item and packaging until we have reviewed the issue.

Nothing in this delivery policy limits or excludes your statutory consumer rights.