Returns Policy

Returns Policy

Returns and refunds

We want you to be satisfied with your purchase from axlestands.co.uk. This policy explains how to return an item, who pays the return costs and when refunds are issued.

30-day returns

Changed your mind? Most products can be returned within 30 calendar days of receiving your order.

To request a return:

  1. Complete our return request form here.
  2. Wait for us to confirm your return instructions.
  3. Return the item within 30 days of submitting your request.

Please do not send anything back before registering your return.

If you need assistance, email sales@axlestands.co.uk with your order number.

Return address

Mystatic International Limited
Trading as axlestands.co.uk
Unit 5, Old Thorntree Farm
Ravenstone Road
Heather
Leicestershire
LE67 2QJ

Long and heavy items

Some of our products are long, heavy or unsuitable for standard parcel services. Please contact us before arranging the return of an axle, A-frame or other oversized component.

We can advise you about suitable transport or provide a collection quotation. For non-faulty change-of-mind returns, the return or collection cost remains the customer’s responsibility. We will confirm any collection charge before arranging it.

Return postage and delivery charges

For change-of-mind returns:

  • You are responsible for the return postage or collection cost.
  • We recommend using a tracked and adequately insured service.
  • When using your own carrier, the item remains your responsibility until it reaches us.
  • Keep your proof of postage until your refund has been completed.

If you exercise your statutory right to cancel within 14 days of receiving your order, we will also refund the cost of our least expensive standard delivery service. Any additional amount paid for an enhanced or premium delivery service is non-refundable.

If you return an item between 15 and 30 days under our extended returns policy, the original delivery charge is non-refundable unless the item is faulty, damaged or incorrect.

Return condition

For a change-of-mind return, the product must be returned in a resaleable condition with all supplied components and packaging where reasonably possible.

You may inspect the product as you would in a shop. We may reduce the refund if its value has been reduced by unnecessary handling, use, poor packaging or damage after delivery.

Products that have been fitted, installed, altered, painted, coated or otherwise modified cannot normally be returned because you have changed your mind.

Items we cannot accept for change-of-mind returns

We cannot accept change-of-mind returns for:

  • Personalised products
  • Custom-made or made-to-order products
  • Products that have been fitted, installed, altered, painted or coated
  • Products damaged after delivery
  • Products returned with missing parts

These exclusions do not apply when a product is faulty, damaged on delivery, incorrectly supplied or not as described.

Refunds

Approved refunds will be issued to the original payment method.

For cancellations covered by your statutory cancellation rights, we will issue the refund within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, whichever happens first.

Returns made under our extended 30-day policy will normally be refunded within 14 days of the item reaching us and being inspected.

Your bank or payment provider may take additional time to display the refund in your account.

Faulty, damaged or incorrect products

Please inspect your order after delivery. If a product is faulty, damaged, not as described or different from what you ordered:

  1. Complete the return request form on this page.
  2. Email sales@axlestands.co.uk with your order number.
  3. Include photographs of the product and packaging where possible.
  4. Wait for our return or collection instructions.

Please do not arrange the return of a long or heavy product until we have confirmed the appropriate method.

If a fault is confirmed:

  • Within the first 30 days, you can normally request a full refund, repair or replacement.
  • After 30 days and within six months, we will normally offer a repair or replacement first. If this is impossible or unsuccessful, you may be entitled to a refund.
  • You may continue to have legal rights after six months. Please contact us so that we can assess the circumstances.

For accepted faulty, damaged or incorrect returns, we will refund the original standard delivery charge and pay or reimburse reasonable return costs.

Nothing in this policy limits your statutory rights.

Cancelling an order before dispatch

If you need to cancel an order, contact sales@axlestands.co.uk as soon as possible.

If the order has not been dispatched, we will cancel it and issue a full refund. If it has already been dispatched, it will need to be returned under the applicable section of this policy.

If we cancel your order

In rare cases, stock problems or unexpected circumstances may mean we need to cancel an order. If this happens, we will notify you as soon as possible and issue a full refund, including any delivery charge paid.

Contact us

For help with a return or refund, complete the return request form on this page or email:

sales@axlestands.co.uk