Privacy Policy

Privacy Policy

1. Who we are

Axlestands.co.uk is operated by:

Mystatic International Limited
Trading as axlestands.co.uk
Unit 5, Old Thorntree Farm
Ravenstone Road
Heather
Leicestershire
LE67 2QJ

Company number: 11232419
VAT number: GB 303376330
Email: sales@axlestands.co.uk

Mystatic International Limited is the data controller for the personal information described in this policy.

2. What this policy covers

This policy explains how we collect, use, share and protect your personal information when you:

  • Visit axlestands.co.uk
  • Purchase or enquire about a product
  • Create or use a customer account
  • Contact us
  • Request a return, refund or warranty service
  • Subscribe to marketing
  • Otherwise interact with our website or services

3. Information we collect

Depending on how you use our website, we may collect:

Identity and contact information

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Company name, where provided

Order and transaction information

  • Products purchased
  • Order number
  • Order value
  • Delivery method
  • Delivery and tracking information
  • Returns, refunds and warranty claims
  • Communications concerning your order

Payment information

Payments are handled by specialist payment providers.

We generally do not receive or store your full payment-card number. We receive confirmation of payment and limited transaction information needed to process and administer your order.

Account information

If you create a customer account, we may collect your account details, order history and saved preferences.

Communications

We collect information you provide when contacting us, completing a form, requesting a return or making a complaint.

Marketing information

We may record:

  • Whether you have requested marketing emails
  • Your marketing preferences
  • Whether you have opened or interacted with a marketing message
  • When you unsubscribe

Website and technical information

We may collect:

  • IP address
  • Browser and device type
  • Approximate location
  • Pages viewed
  • Referring website
  • Time spent on the website
  • Cookie identifiers
  • Website activity and diagnostic information
  • Fraud and security indicators

4. How we collect your information

We collect information:

  • Directly from you when you order, create an account, contact us or complete a form
  • Automatically through cookies and similar technologies
  • From Shopify, payment providers and other companies involved in processing your order
  • From delivery providers concerning the progress of your delivery
  • From fraud-prevention and security providers
  • From publicly available sources where appropriate and lawful

5. How and why we use your information

We only use personal information where we have a lawful basis.

Fulfilling orders and providing services

We use your information to:

  • Process payments
  • Confirm and administer orders
  • Arrange delivery
  • Provide tracking information
  • Manage accounts
  • Handle returns, refunds and warranty claims
  • Respond to questions and complaints

Our lawful basis is normally the performance of a contract or taking steps at your request before entering into a contract.

Meeting legal obligations

We use and retain information where necessary to:

  • Maintain tax and accounting records
  • Comply with consumer-protection laws
  • Respond to lawful requests from regulators or authorities
  • Meet our data-protection and other legal obligations

Our lawful basis is compliance with a legal obligation.

Protecting the business and our customers

We may use information to:

  • Prevent fraud
  • Protect customer accounts
  • Maintain website security
  • Investigate misuse
  • Enforce our legal rights
  • Establish, exercise or defend legal claims

Our lawful basis is our legitimate interest in operating a secure and lawful business.

Improving our website and services

We may analyse how customers use our website to improve its performance, products and customer experience.

We rely on our legitimate interests where the processing does not require consent. Where cookies or similar technologies require consent, we rely on your consent.

Marketing

We may send marketing emails when:

  • You have actively consented; or
  • The law allows us to contact existing customers about similar products and we gave them a clear opportunity to opt out

You can unsubscribe at any time using the link in an email or by contacting us.

6. Information required to place an order

Some information is required so that we can process payment, fulfil the order and arrange delivery.

If you do not provide the required information, we may be unable to accept or complete your order.

Marketing information is optional and is not required to make a purchase.

7. Who we share information with

We only share information where necessary for the purposes described in this policy.

Recipients may include:

Shopify

Our website and checkout are provided through Shopify.

Shopify generally processes customer information on our behalf. When customers use Shopify’s own consumer services, including Shop or Shop Pay, Shopify may also process information as a separate data controller under its own privacy policy.

You can read the Shopify Consumer Privacy Policy.

Payment providers

Depending on the payment method selected, information may be processed by:

  • Shopify Payments
  • Shop Pay
  • PayPal
  • Google Pay
  • Card networks and banking providers

These providers process payment information under their own privacy policies.

Delivery providers

We share the recipient’s name, address, contact details and relevant order information with FedEx and any other delivery provider used to fulfil an order.

Other service providers

We may use companies that provide:

  • Website hosting and technical support
  • Email and customer communications
  • Analytics
  • Marketing services
  • Fraud prevention
  • Cybersecurity
  • Data storage
  • Accounting and business administration

Professional advisers and authorities

We may share information with accountants, insurers, solicitors, regulators, law-enforcement bodies or courts where necessary or legally required.

Business transfers

If all or part of our business is sold, reorganised or transferred, relevant personal information may be disclosed to advisers and prospective or actual purchasers, subject to appropriate safeguards.

We do not permit service providers to use personal information for unrelated purposes.

8. International transfers

Shopify and some of our other service providers operate internationally. Personal information may therefore be processed outside the United Kingdom.

Where information is transferred outside the UK, we use providers and safeguards recognised under UK data-protection law. These may include:

  • Transfers to countries covered by UK adequacy regulations
  • The UK International Data Transfer Agreement
  • The UK Addendum to approved contractual clauses
  • Other legally recognised safeguards

You may contact us for further information about the safeguards applying to a particular transfer.

9. How long we keep information

We keep personal information only for as long as reasonably necessary.

Our normal retention approach is:

  • Order, invoice and transaction records: normally six years for accounting, tax and legal purposes
  • Returns, warranty claims and complaints: for as long as needed to resolve the matter and manage possible legal claims
  • General enquiries: normally up to two years after the enquiry is resolved, unless a longer period is necessary
  • Customer accounts: while the account remains active and for a reasonable period afterwards, subject to legal record-keeping requirements
  • Marketing information: until you unsubscribe or the information is no longer required
  • Marketing suppression records: we may retain limited information to ensure we respect an unsubscribe request
  • Security and technical records: for a period appropriate to the security or diagnostic purpose
  • Cookie information: for the period described by the relevant cookie or preference tool

Information may be retained for longer where required by law, an investigation, a dispute or a legal claim.

When information is no longer required, we delete or anonymise it securely.

10. Cookies and similar technologies

Our website uses cookies and similar technologies.

Necessary cookies

These help the website function, including:

  • Remembering basket contents
  • Providing checkout services
  • Maintaining security
  • Remembering privacy preferences
  • Enabling customer accounts

Necessary cookies do not normally require consent.

Analytics and other non-essential cookies

With your permission, we may use analytics or similar technologies to understand website use and improve our services.

Where consent is required, we seek it before using non-essential cookies. You can accept, refuse or change your choices through the website’s cookie controls.

You can also control cookies through your browser. Blocking necessary cookies may prevent parts of the website or checkout from working correctly.

11. Marketing choices

Marketing is optional.

Where we rely on consent, you may withdraw it at any time. You can unsubscribe by:

Unsubscribing from marketing will not prevent us from sending essential order, payment, delivery, safety or customer-service messages.

12. Security

We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

These measures include restricted access, secure systems, reputable service providers and encrypted connections where appropriate.

No internet or storage system is completely secure, but we regularly review the measures used to protect information.

13. Automated decision-making

We do not normally make decisions based solely on automated processing that produce legal or similarly significant effects.

Shopify, payment providers and fraud-prevention services may use automated indicators to identify potentially fraudulent or high-risk activity. Where appropriate, flagged transactions may be reviewed before a final decision is made.

14. Your rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information
  • Ask us to correct inaccurate information
  • Ask us to delete information
  • Ask us to restrict its use
  • Receive certain information in a portable format
  • Object to particular uses of your information
  • Withdraw consent at any time
  • Complain to the Information Commissioner’s Office

These rights are not absolute and may depend on the lawful basis and circumstances.

We normally respond to valid requests within one month, although the law allows an extension in certain circumstances.

We may need to verify your identity before responding.

15. Your right to object

You have the right to object at any time to the use of your personal information for direct marketing.

You may also object to processing based on legitimate interests. We will stop that processing unless we have compelling legitimate grounds to continue or the information is required for legal claims.

To exercise this right, email sales@axlestands.co.uk.

16. Complaints

Please contact us first if you have a concern about how we use your information. We will try to resolve it.

You also have the right to complain to the UK data-protection regulator:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: ico.org.uk/make-a-complaint

17. Children

Our website and products are not directed at children.

We do not knowingly collect personal information from children without an appropriate lawful basis. Please contact us if you believe a child has provided personal information to us improperly.

18. Links to other websites

Our website may link to websites operated by other organisations.

We are not responsible for how those organisations use personal information. Please review their privacy policies before providing information to them.

19. Changes to this policy

We may update this policy when our services, providers or legal obligations change.

The latest version will be published on this page with an updated revision date.

20. Contact us

For privacy questions or to exercise your rights, contact:

Mystatic International Limited
Trading as axlestands.co.uk
Unit 5, Old Thorntree Farm
Ravenstone Road
Heather
Leicestershire
LE67 2QJ

Email: sales@axlestands.co.uk